Article By – Manish Behl and Published by The Free Press Journal

4 Powerful Ways Businesses Should Use AI Chatbots

Here are 4 Powerful ways business should use AI Chatbots. If you still think AI chatbots are glorified, mindless robots, let me set the record straight. As someone deeply invested in the future of human and machine collaboration, I’ve seen these tools evolve from subpar, script-bound helpers to genuinely intelligent digital allies. The age of tedious, repetitive customer queries is over. AI chatbots today are transforming how we serve, engage, and delight our users.

Let me walk you through how businesses big or small can unlock the full potential of AI chatbots right now.

4 Powerful Ways To Use AI 

1. Revolutionizing Customer Service

Gartner predicted that by 2025, 80% of customer interactions will involve AI.I know firsthand that lightning fast, personalized assistance is no longer just “nice to have.” It’s expected. Modern AI chatbots don’t fumble through rigid menus; they engage in real conversations, answer intricate questions, and know when to escalate an issue. One company, after deploying AI powered support, saw customer satisfaction jump by 3% and first resolution times improve by 17%. Imagine what that level of efficiency could do for your brand reputation and support costs.

2. Supercharged Lead Generation

Why wait for leads to come knocking? I love how AI chatbots proactively kickstart conversations often before visitors have even decided what they need.Companies like SalesHive leverage proprietary AI platforms to deliver measurable results, demonstrating how this technology can:

SalesHive’s platform, for instance, uses machine learning to prioritize leads with 3x higher conversion potential than traditional methods. Something as simple as “Can I get your email in case we get disconnected?” breaks the ice and gathers critical info. The kicker? Businesses see far more leads through engaging chat than with those tired old static forms. Real-time chat feels personal; forms feel like a dead end.

3. Instant, Smarter On-Site Search

How many times have you hunted through a website only to give up in frustration? I’ve been there, and I know customers hate it. AI chatbots cut straight through the maze so they can instantly answer, “What’s your return policy?” or “Do you offer enterprise pricing?” No more scouring FAQs or digging through messy navigation. The right answer, at the right time, in a natural, human way.

4. Effortless Navigation

Navigating complex sites especially in industries like finance can be overwhelming. I’ve seen AI agents transform user experience by asking, “What are you looking to do today?” and guiding people directly to what matters, whether it’s paying a bill or checking an account. Fewer clicks, less confusion, happier customers.

Here are few recommendations that will help in your business

The best AI chatbots at a glance

My Top 3 Tips to Maximize Your Chatbot’s Power

1. Train Like a Pro: Regularly refine your chatbot with actual customer conversations. I always stress: learning from real world interactions yields the sharpest AI performance.
2. Integrate, Don’t Isolate: Make sure your chatbot connects with your CRM and knowledge base. When your bot knows your business inside out, customers reap the benefits.
3. Monitor and Iterate: Don’t set it and forget it! I constantly review analytics and feedback to identify new opportunities and tear down frustrations.

Don’t let “good enough” hold your business back from extraordinary growth. Be the leader who acts, innovates, and shapes tomorrow while your competitors are still catching up.

Transform your business with AI chatbots today. Take action now, because the future won’t wait.

Manish Behl

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Article By – Manish Behl and Published by The Free Press Journal

Hey Millennials and Gen Xers remember when “giving someone the eye” was either a subtle flirt or a warning to behave? Well, there’s a new look in town, the infamous Gen Z Stare and it’s leaving office legends like us both baffled and, frankly, a little unsettled.Let’s talk about it. Grab your artisanal coffee (or just the office sludge) and settle in.What In the Stare is Going On?Forget about door slamming, all caps emails, or dramatic walkouts. The latest disruptor in workplace harmony?A blank, expressionless, soul piercing stare served up by Gen Z with about as much warmth as an unplugged heater. It’s like “quiet quitting,” only quieter.Millennials: Remember those team building workshops? Think the opposite vibe.Gen Xers: You weathered the dot-com bubble and fax machines. But nothing prepared you for… this.Why Is This Silent Gaze Driving Managers (and Colleagues) Bonkers?It’s not just about awkward silence; it’s about a clash of workplace expectations.Non-Gen Z: Eye contact is respect. Small talk is oil for the machine!Gen Z: I’m conserving energy. Why waste a smile on corporate small talk?A recent HR survey says more and more managers from our proud generations feel judged, isolated, and dare we admit it obsolete when facing that unblinking front row in meetings. One even described it as like managing a mirror that doesn’t speak. (Ouch.)Gen Z’s Side: It’s Not You, It’s… Okay, Maybe It’s a Little YouMany Gen Zers say the stare is just their way of “processing.” (Millennials process with Slack emojis; Gen Xers process with spreadsheets and sarcasm.) For Gen Z, silence is a sign of authenticity or survival, after years of online school, TikTok, and social distancing.But survive long enough in customer service and you might start using the stare too. In food service, some Gen Zers say it’s the only response when customers invent new ways to complicate a coffee order.Are Soft Skills Dying (Or Just Evolving)?We millennials were raised on “The Customer Is Always Right” and “Fake It Till You Make It.” Gen X, you perfected dry humor and the don’t care but actually deeply care persona. For Gen Z? Showing up with a blank face is an emotional power move.That’s a problem when small talk = sales. According to a 2024 survey, 65% of customers say an employee’s attitude makes or breaks their decision to come back. Bad stares = bad business.The Real Problem: Culture MisfireIt’s easy to laugh or sigh about the latest generational quirk. But behind the meme:Gen Z grew up online, during global upheaval.Non-verbal cues are powerful. What was “neutral” in 2001 is now “icy” in 2025.Millennials and Gen Xers value handshake deals and, let’s be honest, a little chitchat.Gen Z prizes authenticity and sees most corporate cheerfulness as a performance.How Do We Survive the Stare? (And Maybe Thrive)Let’s help each other out:Give a little context. If you’re feeling judged, ask for feedback. Maybe that blank look is concentration, not condemnation.Model empathy. You don’t have to fake excitement, but a simple “hello” can reset the tone.Remember: Everyone’s stressed. Hybrid work, daily deluges of email, and business pivots affect us all.Train AND adapt. Yes, Gen Z could use a crash course in soft skills. But we can also learn from their focus on authenticity and healthy boundaries.Bringing the Generations TogetherOffices shouldn’t be silent movie sets. Millennials, Gen Xers, Gen Z… we’re all here, we all want meaning, progress, and (occasionally) free snacks. The Gen Z stare? It’s not the end of workplace camaraderie, but it is a wake up call to rethink how we connect, communicate, and move forward together.So next time you get “the stare,” don’t take it personally. Take it as a conversation starter. Or at least, as a reason to finally update your small talk game.Would love to hear your worst (or funniest) Gen Z stare stories drop them in the comments! Let’s decode this new workplace language together.

Whether you’re a team leader, HR head, or just someone who’s been “eyed” without blinking, this generational shift deserves real conversation.

Want your next event to be truly inspiring?

Invite me as your speaker. I’ll show your team new ways to think clearly, be present, connect better, and lead with heart.

Curious how I empower leaders to observe, reflect, and rise?

📘 Discover the blueprint in my best-selling book OBSERVE: 101 Mindfulness Practices, a guide to mindful leadership in modern times.

📩 [email protected]📱

WhatsApp: https://wa.link/0ra2qs

📚 Grab the book: https://shorturl.at/VC5nq

#GenZInTheWorkplace #ModernWorkplaceTrends

Manish Behl

Become a ICF  Certified Mindfulness Trainer  – Read More

About the Writer

LinkedIn I YouTube  I Twitter I Soundcloud

Become a ICF  Certified Workplace Mindfulness Trainer  – Read More

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Article By – Manish Behl and Published by The Free Press Journal

Top 10 Books For Leaders.

Do You Want to Be a Great Leader? Here Are Top 10 Books Every Leader Must Read.

Top 10 Books For Leaders. If you ask me, every leader in today’s world needs a radically different kind of book on their nightstand and not just another business bestseller or management manual. As someone who’s spent years exploring what actually shapes effective leaders, I believe the most transformative reading isn’t always found in glossy boardroom biographies or case studies. Sometimes, the most powerful lessons come disguised as stories that tug at your blind spots and force you to examine your values.

Let me tell you a story: A private equity professional I know once told me that Franz Kafka’s Poseidon, a tale from a century ago should be required reading for every aspiring leader. Why? Because instead of ruling the waves, Kafka’s sea god is crushed under mountains of paperwork, unable to do his true work. This executive saw himself in Poseidon more than in any Harvard Business Review case study. And isn’t that how so many of us feel in today’s world confusing “busyness” for meaningful leadership?

Here’s the truth: overwhelming to do lists and constant firefighting aren’t a badge of honor. They’re often a sign that we’re out of sync with what leadership demands today. Unlike theory, fiction shows us our hidden patterns, our rationalizations, and the gap between what we intend and the impact we actually have.

Many leaders pride themselves on devouring books about innovation and strategy but shy away from fiction as if novels and stories are just “entertainment.” But research shows that those who regularly read fiction consistently score higher on cognitive measures, including general intelligence and, crucially, empathy. Fiction uniquely trains your brain to step into other people’s shoes, to understand motivations and the complex dance of team dynamics. In fact, building empathy may be the most overlooked tool in any leader’s arsenal.

Here are top 10 books that every leader should read this year:

• Observe: 101 Mindfulness Practices to Unleash Your Leadership by Manish Behl tactical, actionable, and immensely grounding.
  
  
• Trust by Hernan Diaz masterful storytelling about perception and truth.
  
  
• The Metamorphosis by Franz Kafka a profound meditation on change and identity.
  
  
• Menagerie: A Child’s Fable by Charles Johnson an allegory about power and unintended consequences.
  
  
• To Kill a Mockingbird by Harper Lee on courage, justice, and moral complexity.
  
  
• The Fifth Discipline by Peter Senge a brilliant look at organizational learning (yes, one nonfiction).
  
  
• Team of Rivals by Doris Kearns Goodwin on the power of diverse perspectives.
  
  
• Siddhartha by Hermann Hesse for timeless insights on purpose.
  
  
• Beloved by Toni Morrison on history, suffering, and empathy.
  
  
• The Art of War by Sun Tzu for strategic wisdom that never ages.
  
  

What unites these books? They help you practice seeing through other people’s eyes, wrestling with ambiguity, and making sense of complex realities all of which are demanded of today’s leaders.

But don’t stop with books. To become the leader the future needs, you must invest in yourself. Programs like Mindfulness Foundation Trainer Program (MFTP), which I teach, are designed to help you integrate these powerful insights into daily action. If you’re serious about leading with empathy, insight, and clarity, it’s time to move beyond the well trodden management playbooks and open yourself to the kind of learning that changes how you see and who you become.

Are you ready to cultivate the confidence, narrative intelligence, and human connection that define truly exceptional leaders? Your journey starts with what you choose to read and how willing you are to grow.

Manish Behl

Become a ICF  Certified Mindfulness Trainer  – Read More

About the Writer

LinkedIn I YouTube  I Twitter I Soundcloud

Become a ICF  Certified Workplace Mindfulness Trainer  – Read More

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